Frequently Asked Questions

General Questions

  1. What is the purpose of this site?
  2. Is it true that another company, website or individual can get a U.S. visa appointment faster than through this service?
  3. Is it true that another company, website or individual can guarantee the issuance of a U.S. visa?
  4. How do I know if I qualify for the Visa Waiver Program?
  5. Can you help me with the DS-160? I do not know what to put for a certain field. I cannot upload my picture properly. I cannot get a confirmation email. I cannot print out my confirmation page.
  6. What is my email address used for on this website?
  7. What happens to my online Form DS-160 if I select a U.S. Consular Section where I will be applying for my visa, but end up making an interview appointment instead to another U.S. Consular Section?
  8. Is there a requirement to provide social media identifiers when applying for a U.S. Visa?
  9. What should I do if there is a service outage affecting this website or any of the associated services? (Examples: unable to complete visa fee payment at a bank or online, unable to reach the call center number, unable to download the courier receipt, etc.)
  10. How can I edit my applicant information if I make a mistake?
  1. What is a visa?
  2. What types of visas are available?
  3. I wish to apply for C1/D and B1/B2 dual visa. What should I do?
  4. Who decides if I will get a visa?
  5. How long does it take to process my visa application?
  6. What is "administrative processing"?
  7. How long am I authorized to stay in the United States?
  8. Can I apply for two different visa types at the same time?
  9. After I have my visa, will I be able to enter the U.S.?
  10. I changed my name. Is my U.S. visa with my old name still valid?
  11. Should I book my travel before the interview?

Visa Renewals and Extensions Questions

  1. How can I extend my visa?
  2. I have a nonimmigrant visa that will expire soon. Do I need to go through the whole visa application process again?

Passport Questions

  1. Why do I need a blank page in my passport?
  2. I have dual citizenship. Which passport should I use to travel to the United States?
  3. My passport with the valid visa was stolen. What should I do?
  4. How long does my passport have to be valid in order to apply for a U.S. visa?
  5. I had to replace my passport before the scheduled appointment date. What do I need to do?
  6. My passport has expired but my U.S. visa is still active. What do I need to do?

MRV Fee Questions

  1. My application was denied. Can I get a refund of the visa fee?
  2. I got a system error when I was making my MRV fee payment online. Did my payment go through? How do I get my MRV fee receipt number?
  3. Can I sell or give my MRV fee to someone else?
  4. I paid the wrong MRV fee amount, what should I do?
  5. I paid the MRV amount after the expiration date, what should I do?
  6. I overpaid my MRV fee, what should I do?
  7. Where do I find the terms and conditions of the visa application (MRV) fee payment?

Visa Appointment Questions

  1. I need an earlier appointment and there are no available appointments, what should I do?
  2. How can I reschedule or cancel an appointment?
  3. What should I do if I missed my interview?
  4. Where should the applicant lodge any complaints?
  5. How do I add or change members for a scheduled group appointment?
  6. Who can accompany me to the visa interview?
  7. Are all visa applicants required to appear in person for a consular interview?

Document Delivery Questions

  1. How do I track my documents that I have sent to the Consular Section?
  2. How do I get my passport/visa back after the application is processed?
  3. Can I change the pickup location? Can I change to home delivery?
  4. It has been over 2 weeks since my Consular Section interview, when can I expect to receive my documents?
  5. Can I expedite the courier return of my documents?
  6. Can I submit my visa application documents to the Consular Section by mail?
  7. I received instructions from the Consular Section to submit additional documents in connection to my visa application. How do I do this?
  8. How do I track document delivery status?

General Questions

  1. What is the purpose of this site?

    The U.S. Department of State has contracted CSRA to provide all or some of the following nonimmigrant visa services for Ireland:

    1. Visa service information (web, IVR and call center)
    2. Visa fee collection
    3. Scheduling of visa application review/interview
    4. Visa documents inbound and outbound courier services

    CSRA is the only entity authorized to provide these services in this country on behalf of the U.S Department of State. If you use another company to provide these services that company must still use the services on this website.

  2. Is it true that another company, website or individual can get a U.S. visa appointment faster than through this service?

    No. All companies and individuals must use this service in order to obtain a visa. No individual or company is given higher preferences. Any claims made by third parties stating that they can guarantee faster access to U.S. Department of State visa services are fraudulent.

    What if I pay more money?
    No individual or company is given higher preferences. Any and all such claims are fraudulent.

  3. Is it true that another company, website or individual can guarantee the issuance of a U.S. visa?

    No. Any and all such claims are fraudulent.

  4. How do I know if I qualify for the Visa Waiver Program?

    To determine if you qualify for the Visa Waiver Program, please visit https://travel.state.gov/content/travel/en/us-visas/tourism-visit/visa-waiver-program.html. You may also visit the Electronic System for Travel Authorization (ESTA) website at https://esta.cbp.dhs.gov/esta.

    Some travelers who are citizens of a Visa Waiver Program partner country may still be unable to travel to the United States under this program. If you have traveled to the Democratic People’s Republic of Korea, Iran, Iraq, Libya, Sudan, Syria, Somalia, or Yemen after March 2011, you are not eligible to travel under the Visa Waiver Program. Similarly, if you are a dual national of the Democratic People’s Republic of Korea, Iran, Iraq, Sudan, or Syria, you are also not eligible to travel under the Visa Waiver Program. These travelers should apply for a nonimmigrant visa well in advance of the desired travel date to avoid any unnecessary delays.

    Travelers with imminent travel may request an expedited visa appointment. To request an expedited visa appointment, first schedule a regular visa appointment on the closest available date. Then sign-in to your account, click ‘Continue’, select ‘Request Expedite’ and follow the instructions. The traveler should include in the request the date and purpose of the travel as well as a copy of any U.S. Customs and Border Protection message he/she received regarding their ESTA status and, if applicable, why the ESTA application was denied.

    More information about restrictions to travel under the Visa Waiver Program, including the requirement for an electronic passport, is available at https://travel.state.gov/content/travel/en/us-visas/tourism-visit/visa-waiver-program.html.

  5. Can you help me with the DS-160? I do not know what to put for a certain field. I cannot upload my picture properly. I cannot get a confirmation email. I cannot print out my confirmation page.

    This is a visa information and appointment scheduling service only. Any advice to assist you or give you information or assistance on the form DS-160 can be found on the U.S. Department of State's website. You may find FAQs for the DS-160 application form at https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/forms/ds-160-online-nonimmigrant-visa-application/ds-160-faqs.html.

  6. What is my email address used for on this website?

    Your email address will be your account login ID. All email notifications sent from this website will be sent to the email address you provide. If you do not receive any emails from usvisa-info.com, please check your SPAM and junk folders.

  7. What happens to my online Form DS-160 if I select a U.S. Consular Section where I will be applying for my visa, but end up making an interview appointment instead to another U.S. Consular Section?

    For information on this specific situation, please visit DS-160 Frequently Asked Questions at https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/forms/ds-160-online-nonimmigrant-visa-application/ds-160-faqs.html.

  8. Is there a requirement to provide social media identifiers when applying for a U.S. Visa?

    On May 31, 2019, the Department of State updated its immigrant and nonimmigrant visa application forms to request additional information, including social media identifiers, from most U.S. visa applicants worldwide. For more information, please see the Department of State’s responses to Frequently Asked Questions.

  9. What should I do if there is a service outage affecting this website or any of the associated services? (Examples: unable to complete visa fee payment at a bank or online, unable to reach the call center number, unable to download the courier receipt, etc.)

    If you cannot complete one of the required actions described on this website because of a power failure, internet or telephone outage, or similar circumstances affecting your community, please try again when the outage is resolved. If you are still unsuccessful in completing the required action, please Contact Us using the information at the link https://ais.usvisa-info.com/en-ie/niv/information/contact_us. In your correspondence, please explain the type outage experienced, the service that was interrupted, and request guidance on what to do next.

    If you were in the process of paying your visa fee online (examples: using a debit card, credit card, or electronic funds transfer) and you are not certain if your fee payment was completed before the outage occurred, DO NOT attempt to make your payment again. Please Contact Us using the information at the link https://ais.usvisa-info.com/en-ie/niv/information/contact_us. In your correspondence, please explain the type of outage experienced, the service that was interrupted, and ask if your payment was completed. Please note that visa fee payments are non-refundable, and it may take a long time to obtain a refund for a duplicate payment.

  10. How can I edit my applicant information if I make a mistake?

    The U.S. Department of State places limits on the information you can change after you create an account in this system:

    • You may update your email address and phone number at any time.
    • You may change your passport number only one (1) time after a payment has been made.
    • You may NOT change the given name, surname, country that issued passport, country of birth, date of birth, or gender associated to your applicant profile after paying your visa fee.
    • For editing other information, if you already have an appointment scheduled, you must cancel your appointment to edit your information. If you do not have an appointment scheduled, you must sign-in to your account, click on the gear icon dropdown to the far right of the applicant name and select "Edit".

Visa Renewals and Extensions Questions

  1. How can I extend my visa?

    If you want to extend your temporary stay in the United States, you must file a request with U.S. Citizenship and Immigration Services (USCIS) before your authorized stay expires. If you remain in the United States longer than authorized, you may be barred from returning and/or you may be removed (deported) from the United States. Check the period of stay that was stamped on your passport by Customs and Border protection officials to determine the date your authorized stay expires. To learn more how to extend your visa, please visit USCIS website at https://www.uscis.gov/visit-united-states/extend-your-stay.

  2. I have a nonimmigrant visa that will expire soon. Do I need to go through the whole visa application process again?

    Yes, you will need to go through the entire visa application process each time you apply for a visa, even if your visa is still valid. However, those who are renewing a previous U.S. visa or who meet certain other age-related criteria may qualify for a waiver of the visa interview. Eligibility is determined based on the answers provided to questions during the appointment scheduling process. However, consular officers reserve the right to require an interview for any visa applicant.

Passport Questions

  1. Why do I need a blank page in my passport?

    U.S. nonimmigrant visas require an entire passport page to be printed. Please assure that your passport contains at least 1-2 blank visa/stamp pages for the printing of the visa and the associated entry stamps.

  2. I have dual citizenship. Which passport should I use to travel to the United States?

    If you have dual citizenship and are not a U.S. Citizen, you must select whichever nationality you prefer to enter the United States. You must enter and depart the United States using one passport.

  3. My passport with the valid visa was stolen. What should I do?

    If your passport with your paper Form I-94 is lost or stolen, you must get them replaced immediately. There are a number of steps you need to take. To learn more, see Lost and Stolen Passports, Visas, and Form I-94s at https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/lost-stolen-visas.html.

  4. How long does my passport have to be valid in order to apply for a U.S. visa?

    The passport should be valid for at least 6 months beyond the applicant's intended period of stay in the United States unless country specific agreements provide exceptions. Consult https://www.cbp.gov/document/bulletins/six-month-club-update for exemptions. You may also visit https://travel.state.gov/content/visas/en.html for more information.

  5. I had to replace my passport before the scheduled appointment date. What do I need to do?

    The applicant can attend the scheduled appointment and present the new passport. If the applicant is not able to obtain a new passport before the scheduled appointment date, the applicant must cancel or reschedule the appointment. An applicant will not be able to apply for a visa without a valid passport. Please provide a copy of the police report if the passport was stolen.

  6. My passport has expired but my U.S. visa is still active. What do I need to do?

    Unless canceled or revoked, a visa is valid until its expiration date. If your visa is still valid you can travel to the United States with your two passports, as long as the visa is valid, not damaged, and is the appropriate type of visa required for your primary purpose of travel. Both passports (the valid and the expired one with the visa) should be from the same country and type. Please note: A valid visa is not guarantee of entry into the United States. Final determination of entry is at the sole discretion of the CBP Officer reviewing the documentation.

MRV Fee Questions

  1. My application was denied. Can I get a refund of the visa fee?

    No. The fee that you paid is an application fee. Everyone who applies for a U.S. visa anywhere in the world must pay this fee, which covers the cost of processing your application.

  2. I got a system error when I was making my MRV fee payment online. Did my payment go through? How do I get my MRV fee receipt number?

    MRV fee payments are non-refundable. If you got a system error when making your MRV fee payment online, do not attempt to make another payment. Sign-in with your user account and go to your "My Account" home page, click on the "Continue" link and follow the instructions.

  3. Can I sell or give my MRV fee to someone else?

    MRV fee payments are non-refundable and non-transferrable. You cannot sell or trade and MRV fee with someone else.

  4. I overpaid my MRV fee, what should I do?

    If you have questions or concerns about your payment, please use the "Contact Us" feature of this website.

  5. Where do I find the terms and conditions of the visa application (MRV) fee payment?

    All information concerning the visa application (MRV) fee can be found here.

Visa Appointment Questions

  1. I need an earlier appointment and there are no available appointments, what should I do?

    You can request an expedited appointment. To request an expedited appointment, first schedule a regular appointment on the closest available date. Then, sign-in to your account, click “Continue”, select "Request Expedite" and follow the instructions. Expedited Appointments will only be granted at the Consular Section’s discretion. Circumstances that may be considered for expedited appointments include:

    1. An immediate relative's death, grave illness or life threatening accident taking place in the United States.
    2. Urgent medical treatment for the applicant or their minor child.
    3. An applicant for a student or exchange visitor (F/M/J) visa whose I-20 or DS-2019 has a start date that is earlier than the first available visa appointment.
    4. An unexpected need to travel to the United States for urgent business purposes that is occurring within 10 days after the first available visa appointment.
    5. An unexpected visit that is of significant cultural, political, journalistic, sporting or economic importance that is occurring within 10 days after the first available visa appointment.
  2. How can I reschedule or cancel an appointment?

    You can cancel or reschedule an appointment only if the appointment date is in the future. To cancel or reschedule an appointment, you must sign-in to the system, and click "Continue", select the option to "Cancel Appointment" or "Reschedule Appointment" and then follow the provided instructions.

  3. What should I do if I missed my interview?

    If you missed your interview appointment, you must sign-in to your account, click “Continue”, select the "Missed My Appointment" link and follow the instructions. Please note that applicants must wait 24 hours before they will be able to request approval to reschedule a missed appointment.

  4. Where should the applicant lodge any complaints?

    Select the "Contact Us" link at the bottom of the website and follow the instructions.

  5. How do I add or change members for a scheduled group appointment?

    If you want to add or modify the members of the group after you have scheduled an appointment, you need to cancel your group appointment, add or change the members of the group and then reschedule the group appointment.

    Please note, depending on the calendar availability, there is no guarantee that you will be able to schedule the same date and time as originally scheduled.

  6. Who can accompany me to the visa interview?

    In general, only visa applicants with scheduled appointments are allowed to enter the Consular Section. Parents or legal guardians are allowed to accompany minor children. For special instructions concerning translators or caregivers or to contact the Consular Section for more information, visit the Consular Section website.

  7. Are all visa applicants required to appear in person for a consular interview?

    Those who are renewing a previous U.S. visa, or who meet certain other age-related criteria, may qualify for a waiver of the visa interview. Eligibility is determined based on the answers provided to questions during the appointment scheduling process. However, consular officers reserve the right to require an interview for any visa applicant.

Document Delivery Questions

  1. How do I track my documents that I have sent to the Consular Section?

    The courier provides a courier-in shipping number. Please request this number from the courier agent when you submit your documents for shipment. The status of your shipment can be tracked through the courier’s website.

  2. How do I get my passport/visa back after the application is processed?

    The processing time of the visa application and the printing of an approved U.S. visa varies in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.

    The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. You will get an email alerting you when the shipping number has been assigned to your documents.

    You can track the status of the shipment by signing into this website and clicking on the courier shipping number link, which will direct you to the courier website for the latest tracking information.

  3. Can I change the pickup location? Can I change to home delivery?

    Yes, the deadline to change the location where your visa documents will be delivered is 24 hours before your appointment. After the time indicated, the option to change the courier location will be deactivated from your account and further courier changes will not be allowed.

  4. It has been over 2 weeks since my Consular Section interview, when can I expect to receive my documents?

    The processing time of a visa application is at the discretion of the Consular Section. Please visit https://ceac.state.gov/CEAC to check the status of your application. If it has been more than 5 business days since your visa was issued and you still have not received a courier shipping number, please follow the instructions on the Contact Us page.

  5. Can I expedite the courier return of my documents?

    No. Once the Consular Section passes the document(s) to the courier, the shipment may take 1-3 business days for delivery.

  6. Can I submit my visa application documents to the Consular Section by mail?

    You can only submit your visa application document to the Consular Section if you receive instructions to do so at the end of the visa appointment scheduling flow. For information on who qualifies for the submitting visa application documents by mail, please see https://ais.usvisa-info.com/en-ie/niv/information/courier#courier_send.

  7. I received instructions from the Consular Section to submit additional documents in connection to my visa application. How do I do this?

    You can only send additional documents to the Consular Section if you received a letter or an email with specific instructions including the list of required documents to be mailed. To send the documents to the Consular Section free of charge, please follow the instructions you received to print the Courier-in Authorization Certificate from this website. If you experience issues printing the Courier-in Authorization Certificate, please follow the instructions for Document Delivery Issues on the "Contact Us" page of this website. For a list of the authorized document drop-off locations visit: https://ais.usvisa-info.com/en-ie/niv/information/courier#courier_send.

  8. How do I track document delivery status?

    Sign-in to your account and click on the Courier Shipping Number link under Status. The page will open to the delivery status. If no Courier Shipping Number appears on your status, your passport has not been processed by the courier and may still be processed. After attending the U.S. Consular Section interview, you may track the adjudication status of your visa application at https://ceac.state.gov/CEAC or, if applicable, follow any local instructions given to you at the interview. If there are further concerns or issues with the return of your documents or if it has been more than 5 business days since your visa was issued and a Courier Shipping Number is still not available, please follow the instructions for Document Delivery Issues on the "Contact Us" page of this website.