Visa Document Courier Services


Courier services are included in the services that support the visa application process. The courier services may include sending and receiving documents to and from the U.S. Consular Section.

An automated email is sent as soon as the courier assigns a tracking number to any shipment associated with the visa application. Once a tracking number is assigned to a shipment, the status of the documents can be followed using this website, our interactive voice (IVR) solution, or the courier's web site.

After reading the information below, if you still have concerns or issues with the return of your documents, please follow the instructions for Document Delivery Issues on the Contact Us page of this website.

Courier-Return Service

All relevant visa documents will be returned using the selected service (i.e. pick up at point-of-service location or delivery address).

Note: Each application for a U.S. visa is unique. Information regarding how long the U.S. Consular Section adjudication process cannot be provided by this service. Once the U.S. Consular Section turns over the visa documents to the courier, it takes up to 3 business days for the documents to be ready for pick up or delivery.

Important Note: Currently, courier options are only available on the islands of New Providence and Grand Bahama. For all other locations, you must make arrangements for delivery or in-person visa pickup at the time of the interview.

Document Return Service using a Pick Up Location

Applicants are notified by email when visa documents are ready for pick-up at a courier return facility. Applicants must prove their identity using one of the following methods:

  1. Applicants 18 years or older must bring an official form of identification to the selected DHL Service Point location within 30 days. Applicants can also present the Air Waybill (AWB) Number in addition to their official identification.

    Official Identification can be one of the following:
    • Official or State issued identification card (with photo)
    • Official driver’s license (with photo)
    • Birth Certificate - If the applicant cannot present any of the above mentioned forms of identification, he/she will be asked for an original birth certificate for the DHL personnel to make a copy and attach it to the Proof of Delivery file. The DHL agent will also review the information from the passport or laser visa to make sure that the document is being handed to the applicant in question.
  2. Parents retrieving documents for their children must provide proof of their relationship by presenting the following documents:
    • A copy of the child’s birth certificate or adoption decree, with at least one of the parent’s full legal name displayed on the document.
    • The parent must prove their identity by presenting one of the documents listed in item #1 with a matching name on the child’s birth certificate or adoption decree.
  3. Adult applicants may authorize a third party to retrieve their passport documents. The third party must present the following documents:
    • An applicant signed letter of authorization that contains the third party’s full legal name.
    • The letter of authorization must be signed by a Justice of the Peace or a Notarized Power of Attorney.
    • A photo copy of one of the applicant’s identification documents listed in item #1.
    • The third party must also identify themselves with one of the documents listed in item #1. The name on the identification must match the name on the authorization letter.

Any passports not retrieved within 30 days will be returned to the originating Consular Section.

Home or Office Delivery Service

  1. The Courier will attempt to deliver your package up to 3 times to the requested address. If the courier is unable to make a successful delivery, the courier will return your package to the originating consular section.
  2. When delivering to a home address, the courier will only release the parcel to an adult who is willing to sign for the documents.
  3. When delivering to a business address, the courier will release the parcel to the personnel authorized to sign for packages.

Courier-Send Service

There are several scenarios in the visa application process that may allow an applicant to provide documentation in support of the application without the need to appear in person at the Consular Section. Instructions on how to print a Courier-In Authorization Certificate will be provided when one of these scenarios occurs during appointment scheduling through this website. The Courier-In Authorization Certificate allows an applicant to send documents using the courier, free of charge, to the U.S. Consular Section.

DHL Locations

Important Courier Note – Applicants resident in The Bahamas and the Turks and Caicos Islands but living on islands other than New Providence or Grand Bahama must make their own arrangements for the delivery of the application package to the Embassy via courier.

If you have purchased the Premium Delivery Service using this website, please take a copy of the Premium Delivery Service Payment Receipt to your interview and present it to the Interviewing Officer.

If you have not upgraded to the Premium Service, you may, at no additional charge make arrangement for collection of your document at the DHL office in Nassau or Freeport. Otherwise please include a pre-paid self-addressed envelope in the package for the return of the documents. All documents should be sent to #42 Queen Street, P.O. Box N-8197, Nassau, and The Bahamas.