Enhancements to the Visa Appointment Scheduling Process

The U.S. Embassy in Astana and the U.S. Consulate General in Almaty are pleased to announce the transition to a new visa appointment system on June 10, 2024.

All nonimmigrant visa appointments scheduled before June 10 remain valid.

Through the new service, visa applicants will be able to obtain visa information, pay any required visa fees, schedule a nonimmigrant visa appointment, and receive document courier services.

Please follow the below instructions depending on the status of your nonimmigrant visa application:

• If you paid your nonimmigrant visa application fee and scheduled an interview appointment using https://www.ustraveldocs.com/ or if you paid but you are pending to schedule an interview appointment, follow the steps below to create a user account in the new visa system and associate it with your existing visa application record. These steps will allow you to make changes, submit requests, and verify or modify your document return options.
1. On this website (https://ais.usvisa-info.com/en-kz/niv/) click on “Apply”.
2. From the Sign-up page, select the option “I paid my visa application fee prior to June 10, 2024, and I need to link my existing application record to my new user account”.
3. Complete the applicant information page. Note: This information must match the key data fields in your existing application record (e.g., full name, date of birth, passport number and DS-160 confirmation number).
4. If the information entered matches your existing application record, the system will associate your record with your new user account, and you will be able to manage your visa application record online.
• If you have NOT paid the nonimmigrant visa application fee and want to apply for a U.S. visa, please follow the below steps.
1. On this website (https://ais.usvisa-info.com/en-kz/niv/) click on “Apply”.
2. From the Sign-up page, select the option “I have completed the U.S. Nonimmigrant Visa Applicant (DS-160) form and I need to apply for a visa”.
3. Create a user account.
4. Pay the required visa application fee.
5. Select a document return location.
6. Schedule a visa interview appointment.

Through this new appointment system, applicants qualifying for interview waiver will be able to submit their visa application documents to the Consular Section through a courier service and collect their documents following adjudication at designated pick-up locations.

The implementation of this new system is part of the United States Department of State’s efforts to continually improve services for their visa applicants.

Visa applicants who need assistance following the above steps can contact our support desk at: https://ais.usvisa-info.com/en-kz/niv/information/contact_us