Reason for Inquiry
Please select the purpose for your inquiry:
- I attended my interview and need information about the status of my application
- I need general information about how to apply for a visa or where to find information
- I need help resolving a visa application fee payment issue
- I am an authorized group processor and I need assistance
- I need help with an issue not listed above
The processing time of the visa application and the printing of an approved U.S. visa vary in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.
Customer service center agents are able to assist you via telephone, Skype or email.For service in English:
Open Monday - Friday, 8:00 to 18:00 local time.
Callers in Zambia
Callers in the United States: +1 703 745 5546
Skype: To use Skype to speak to a customer service agent, add a new contact to your Skype account with the Skype name skype-zm.
The customer service center CANNOT help you with the following:
- Determine the required visa for your purpose of travel.
- Complete or assist with the completion of the visa application DS-160 form or DS-260 form.
- Determine eligibility to travel without a visa on the Visa Waiver Program (ESTA).
- Provide status information on your individual application after your interview. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.
The customer service center CAN help you with the following:
- Provide information on where to research visa information.
- Provide information about the visa application process.
- Provide information about how to pay the visa application fee.
- Schedule or reschedule your appointment as an alternative to doing this online.
- Assist with technical issues concerning your visa fee payment. Please use the email contact information below and provide detailed information for such cases.
Visa Application Fee Payment Issues
If your request is regarding a visa application fee payment issue - please DO NOT PAY AGAIN.
Payment-related requests will be expedited as much as possible, but additional visa application fee payments will not be refunded. For all payment methods other than debit/credit card, the visa application fee payment is not immediately valid. For additional information on visa application fee payments please see Visa Fees.
For all visa application fee payment issues, please Contact Us by sending an email to the following email address:
Note: Please provide a clear description of the issue and any evidence of payment to assure the efficient processing of your inquiry.
Please visit Group Processing for Companies, Travel Agencies and Other Organizations to review the requirements for receiving “Group Processor” access.
We cannot provide you any status updates regarding your application (NIV or IV) nor can we provide assistance on the DS-160 or DS-260 form.
Send an email to firstname.lastname@example.org, if you require assistance with:
- general visa information or how to apply
- technical issues with the website
- your sign-in information (email and password) to enter the site to pay and schedule the appointment
Note: Please provide a clear description of the issue and screenshots to assure the efficient processing of your inquiry.
Please return to the home page of our website for all visa and appointment information.