Visa Document Courier Services

Overview

Courier services are included in the services that support the visa application process. The courier services may include sending and receiving documents to and from the U.S. Consular Section.

An automated email is sent as soon as the courier assigns a tracking number to any shipment associated with the visa application. Once a tracking number is assigned to a shipment, the status of the documents can be followed using this website, our interactive voice (IVR) solution, or the courier's web site.

After reading the information below, if you still have concerns or issues with the return of your documents, please follow the instructions for Document Delivery Issues on the Contact Us page of this website.


Courier-Return Service

All relevant visa documents will be returned using the selected service (i.e. pick up at point-of-service location or delivery address).

Note: Each application for a U.S. visa is unique. Information regarding how long the U.S. Consular Section adjudication process cannot be provided by this service. Once the U.S. Consular Section turns over the visa documents to the courier, it takes up to 3 business days for the documents to be ready for pick up or delivery.

Document Return Service using a Pick Up Location

Applicants are notified by email when visa documents are ready for pick-up at a courier return facility. Applicants must prove their identity using one of the following methods:

  1. Applicants 18 years or older must bring an official form of identification to the selected Service Point location within 30 days. Applicants can also present the Air Waybill (AWB) Number in addition to their official identification.

    Official Identification can be one of the following:
    • Official or State issued identification card (with photo)
    • Official driver’s license (with photo)
    • Birth Certificate - If the applicant cannot present any of the above mentioned forms of identification, he/she will be asked for an original birth certificate for the agent at the Service Point Location to make a copy and attach it to the Proof of Delivery file. The agent will also review the information from the passport or laser visa to make sure that the document is being handed to the applicant in question.
  2. Parents retrieving documents for their children must provide proof of their relationship by presenting the following documents:
    • A copy of the child’s birth certificate or adoption decree, with at least one of the parent’s full legal name displayed on the document.
    • The parent must prove their identity by presenting one of the documents listed in item #1 with a matching name on the child’s birth certificate or adoption decree.
  3. Adult applicants may authorize a third party to retrieve their passport documents. The third party must present the following documents:
    • An applicant signed letter of authorization that contains the third party’s full legal name.
    • The letter of authorization must be signed by a Justice of the Peace or a Notarized Power of Attorney.
    • A photo copy of one of the applicant’s identification documents listed in item #1.
    • The third party must also identify themselves with one of the documents listed in item #1. The name on the identification must match the name on the authorization letter.

Any passports not retrieved within 30 days will be returned to the originating Consular Section.

Home or Office Delivery Service

  1. The Courier will attempt to deliver your package up to 3 times to the requested address. If the courier is unable to make a successful delivery, the courier will return your package to the originating consular section.
  2. When delivering to a home address, the courier will only release the parcel to an adult who is willing to sign for the documents.
  3. When delivering to a business address, the courier will release the parcel to the personnel authorized to sign for packages.

Courier-Send Service

There are several scenarios in the visa application process that may allow an applicant to provide documentation in support of the application without the need to appear in person at the Consular Section. Instructions on how to print a Courier-In Authorization Certificate will be provided when one of these scenarios occurs during appointment scheduling through this website. The Courier-In Authorization Certificate allows an applicant to send documents using the courier, free of charge, to the U.S. Consular Section.

Service Point Locations

Important Courier Note – Applicants residing within the Cayman Islands must make their own arrangements for the delivery of the application package to the Consular Section via courier. Please include a pre-paid self-addressed envelope in the package for the return of the documents.

If you have purchased the Premium Delivery Service using this website, please take a copy of the Premium Delivery Service Payment Receipt to your interview and present it to the Interviewing Officer.

If you have not upgraded to the Premium Service, you may, at no additional charge make arrangement for delivery to an address within Jamaica. If you must return to the Cayman Islands immediately, you may return home and make arrangements with DHL Cayman to have the passport mailed to the Embassy in Jamaica; include a prepaid airway bill for the passport to be returned to you once the visa is processed.

DHL On-Call Service

If you have been asked to submit documentation to the consular section, and you live in a DHL on-call service area, you have the option of arranging for DHL home pick-up of the documents.

To use this service:

  1. Call the Customer Service number: 876-920-0010. Service hours: Local working days from 10:00 to 17:00.
  2. Provide the CSRA ID on the first page of the Courier-In Authorization Certificate to the DHL representative.
  3. Include the last page of the Courier-In Authorization Certificate with your documents.