Extension of Visa Fee Validity

The U.S. Department of State understands that many visa applicants have paid the visa application processing fee and are still waiting to schedule a visa appointment. We are working diligently to restore all routine visa operations as quickly and safely as possible. In the meantime, rest assured that U.S. Missions will extend the validity of your payment (known as the MRV fee) until September 30, 2022, to allow all applicants who were unable to schedule a visa appointment as a result of the suspension of routine consular operations an opportunity to schedule and/or attend a visa appointment with the already paid fee. Please continue to monitor this site for information on when we will return to routine visa operations.

U.S. Visa and Travel Updates

For the latest information from the U.S. Department of State regarding visa issues and travel to the United States, please visit: https://travel.state.gov/content/travel/en/News/visas-news.html.

CDC Expands Negative COVID-19 Test Requirement to All Air Passengers Entering the United States

Effective January 26, the Centers for Disease Control and Prevention (CDC) will require all air passengers entering the United States to present a negative COVID-19 test, taken within 72 hours of departure​. Airlines must confirm the negative test result for all passengers before boarding. Airlines must deny boarding of passengers if they do not provide documentation of a negative test or recovery. This requirement is separate from the visa application process. All Presidential Proclamations restricting travel due to COVID-19 remain in place, and continue to apply to subject potential travelers regardless of their test results or vaccination status. Travelers holding a National Interest Exception also remain subject to all applicable pre-departure testing requirements.

For additional information on this requirement, please visit:


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Contact Us

Reason for Inquiry

Please select the purpose for your inquiry:

Application Status

The processing time of the visa application and the printing of an approved U.S. visa vary in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.

General Information

Customer service center agents are able to assist you via telephone, Skype or email.

For service in Italian:

Open Monday - Friday, 7:00 to 19:00 local time.

For service in English:

Open Monday - Friday, 7:00 to 19:00 local time.

Local Number

+39 06 9480 3777

If you are calling from within the United States, please dial +1 703 543 9310.

If you are using Skype: skype-it_5

Email: weeac_contactus+it+info+en@visaops.net

The customer service center CANNOT help you with the following:

  • Determine the required visa for your purpose of travel.
  • Complete or assist with the completion of the visa application DS-160 form or DS-260 form.
  • Determine eligibility to travel without a visa on the Visa Waiver Program (ESTA).
  • Provide status information on your individual application after your interview. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.

The customer service center CAN help you with the following:

  • Provide information on where to research visa information.
  • Provide information about the visa application process.
  • Provide information about how to pay the visa application fee.
  • Schedule or reschedule your appointment as an alternative to doing this online.
  • Provide status information about the return of your documents once you have been issued the tracking number. Please note that the status information available to the customer service center is the same information you can see when you sign in to your account on this website.
  • Assist with technical issues concerning your visa fee payment or courier issues. Please use the email contact information below and provide detailed information for such cases.

Visa Application Fee Payment Issues

If your request is regarding a visa application fee payment issue - please DO NOT PAY AGAIN.

Payment-related requests will be expedited as much as possible, but additional visa application fee payments will not be refunded. For all payment methods other than debit/credit card, the visa application fee payment is not immediately valid. For additional information on visa application fee payments please see Visa Fees.

For all visa application fee payment issues, please Contact Us by sending an email to the following email address:


Note: Please provide a clear description of the issue and any evidence of payment to assure the efficient processing of your inquiry.

Document Delivery Issues

The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. For additional information on the courier please see Visa Document Courier Services.

Please first check the status of the documents by signing into this website or calling the call center. If there are further concerns or issues with the return of your documents or if it has been more than 5 business days since your visa was issued and a shipping number is still not available, please Contact Us by sending an email to the following email address:


Group Processing

Please visit Group Processing for Companies, Travel Agencies and Other Organizations to review the requirements for receiving “Group Processor” access.

If you have received “Group Processor” access and require assistance with website technical issues, MRV fee payments, or your login information (email and password) send an email to: groups_weac@visaops.net.

Other Issues

We cannot provide you any status updates regarding your application (NIV or IV) nor can we provide assistance on the DS-160 or DS-260 form.

Send an email to weeac_contactus+it+info+en@visaops.net, if you require assistance with:

  • general visa information or how to apply
  • technical issues with the website
  • your sign-in information (email and password) to enter the site to pay and schedule the appointment

Note: Please provide a clear description of the issue and screenshots to assure the efficient processing of your inquiry.

Please return to the home page of our website for all visa and appointment information.