Privacy Policy

Use and collection of information

The United States (US) Department of State contracted CSRA to collect visa applicant and biometric data, schedule consular appointments, and provide courier services in support of US visa applications. In order to provide these services, CSRA collects personal information including but not limited to name, address, date of birth, passport number, Internet Protocol (IP) address, and a variety of other data points. All information collected through this service is captured and stored on computer systems maintained in the United States pursuant to CSRA’s contract with the United States Department of State.

Interactive Voice Response (IVR) and Call Center Services

All phone calls received by CSRA through phone numbers that support this service are recorded and stored on computer servers retained in the United States. Access to phone call recordings is restricted to authorized CSRA and Department of State personnel.

Applicant Service Center Operations

Applicant Service Centers (ASC) are in-country CSRA managed facilities used to collect applicant biometric information including but not limited to digital photograph and fingerprints. CSRA collects applicant biometric data using equipment provided and owned by the United States Department of State.

All biometric data collected by CSRA is transmitted directly to the computer systems owned and operated by the US Department of State. CSRA does not have access to any applicant biometric data. CSRA does not retain copies or store any applicant biometric data.

All ASCs are configured with Closed Circuit TV (CCTV) cameras that record the ASC proceedings on a daily basis. Signs indicating the same are posted at all ASCs. Access to video recordings and live camera feeds is restricted to authorized CSRA and Department of State personnel.

Information collection and sharing

All information collected by CSRA in support of this service is transmitted and retained by the United States Department of State. CSRA shares the information you provide with no party other than the United States Department of State and CSRA subcontractors and vendors. CSRA, CSRA’s subcontractors, and CSRA vendors may use the information you provide for no other purpose than supporting your United States visa application through CSRA’s performance of its contract with the United States Department of State.

Protection of Information

CSRA takes all reasonable precautions to secure the data collected through this site and to protect such data from loss, misuse or alteration. CSRA maintains reasonable security standards and procedures regarding unauthorized access to electronic information to prevent unauthorized removal or alteration of data.

General Data Protection Regulation

CSRA’s data collection activities described herein are not subject to the European Union’s General Data Protection Regulation because the processing activities fall outside the scope of European Union law. Art. 2(a) GDPR.

Notification of Changes

CSRA’s Privacy Statement may change from time to time. CSRA will post any Privacy Statement changes to this page. We encourage you to periodically review this statement to be informed of how CSRA is protecting your information.