Urgent Information For Visa Applicants Regarding Novel Coronavirus

Presidential Proclamations on Novel Coronavirus: Entry of foreign nationals who were physically present within the following list of countries within 14 days prior preceding their entry or attempted entry into the United States is suspended, per Presidential Proclamations 9984, 9992, 9993, 9996 and 10041, the Presidential Proclamation issued on January 25:

  • South Africa;
  • Brazil;
  • The United Kingdom of Great Britain and Northern Ireland, excluding overseas territories outside of Europe;
  • The Republic of Ireland;
  • The 26 countries that comprise the Schengen Area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland);
  • The Islamic Republic of Iran;
  • The People’s Republic of China, not including the Special Administrative Regions of Hong Kong and Macau.

There are certain exceptions to the suspension of entry, including exceptions for U.S. lawful permanent residents and certain family members of U.S. citizens and lawful permanent residents, among other exceptions listed in the proclamations. If you reside in, have traveled recently to, or intend to transit or travel the above list of countries prior to your planned trip to the United States, we recommend you postpone your visa interview appointment until 14 days subsequent to your departure from the subject country(ries). Additionally, if you are experiencing flu-like symptoms, or believe you may have been exposed to the novel coronavirus, you are strongly encouraged to postpone your appointment by at least 14 days.

Please visit the following link for additional information: https://travel.state.gov/content/travel/en/News/visas-news/presidential-proclamation-coronavirus.html


Extension of Visa Fee Validity

The U.S. Department of State understands that many visa applicants have paid the visa application processing fee and are still waiting to schedule a visa appointment. We are working diligently to restore all routine visa operations as quickly and safely as possible. In the meantime, rest assured that U.S. Missions will extend the validity of your payment (known as the MRV fee) until September 30, 2022, to allow all applicants who were unable to schedule a visa appointment as a result of the suspension of routine consular operations an opportunity to schedule and/or attend a visa appointment with the already paid fee. Please continue to monitor this site for information on when we will return to routine visa operations.


U.S. Visa and Travel Updates

For the latest information from the U.S. Department of State regarding visa issues and travel to the United States, please visit: https://travel.state.gov/content/travel/en/News/visas-news.html.


CDC Expands Negative COVID-19 Test Requirement to All Air Passengers Entering the United States

Effective January 26, the Centers for Disease Control and Prevention (CDC) will require all air passengers entering the United States to present a negative COVID-19 test (a viral detection test for SARS-CoV- 2 approved or authorized by the relevant national authority), taken within 72 hours of departure​. Airlines must confirm the negative test result for all passengers before boarding. Airlines must deny boarding of passengers if they do not provide documentation of a negative test or recovery. This requirement is separate from the visa application process. All Presidential Proclamations restricting travel due to COVID-19 remain in place, and continue to apply to subject potential travelers regardless of their test results or vaccination status. Travelers holding a National Interest Exception also remain subject to all applicable pre-departure testing requirements.

For additional information on this requirement, please visit:
https://www.cdc.gov/media/releases/2021/s0112-negative-covid-19-air-passengers.html


Rescission of Presidential Proclamations 9645 and 9983

On January 20, 2021, President Biden signed a Presidential Proclamation titled "Ending Discriminatory Bans on Entry to the United States." This proclamation ends the travel restrictions under Presidential Proclamations 9645 and 9983 that had suspended entry into the United States of certain nationals, based on visa type, from Burma, Eritrea, Iran, Kyrgyzstan, Libya, Nigeria, North Korea, Somalia, Sudan, Syria, Tanzania, Venezuela, and Yemen. Please visit the link for additional information: https://travel.state.gov/content/travel/en/News/visas-news/rescission-of-presidential-proclamations-9645-and-9983.html

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Reason for Inquiry

Please select the purpose for your inquiry:

Application Status

The processing time of the visa application and the printing of an approved U.S. visa vary in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.

General Information

Customer service center agents are able to assist you via telephone, Skype or email.

For service in Portuguese:

Open Monday - Friday, 7:00 to 19:00 local time.

For service in English:

Open Monday - Friday, 6:00 to 18:00 US Eastern Time.

Local Numbers

Belo Horizonte: 31 3956 0800

Recife: 81 4042 0050

Brasilia: 61 3550 0774

Rio de Janeiro: 21 4042 0584

Rio de Janeiro: 21 3956 0580

Campinas: 19 3500 2486

Salvador: 71 3500 1637

Curitiba: 41 3908 8125

Santos: 13 3500 6208

Porto Alegre: 51 3500 1460

São Paulo: 11 3230 2170

São Paulo: 11 3958 7007

Callers in the United States: +1 703 249 4687

Skype: To use Skype to speak to a customer service agent, add a new contact to your Skype account with the Skype name skype-br_1.

Email: brazil_contactus+br+info+en@visaops.net

The customer service center CANNOT help you with the following:

  • Determine the required visa for your purpose of travel.
  • Complete or assist with the completion of the visa application DS-160 form or DS-260 form.
  • Determine eligibility to travel without a visa on the Visa Waiver Program (ESTA).
  • Provide status information on your individual application after your interview. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.

The customer service center CAN help you with the following:

  • Provide information on where to research visa information.
  • Provide information about the visa application process.
  • Provide information about how to pay the visa application fee.
  • Schedule or reschedule your appointment as an alternative to doing this online.
  • Assist with technical issues concerning your visa fee payment. Please use the email contact information below and provide detailed information for such cases.

Visa Application Fee Payment Issues

If your request is regarding a visa application fee payment issue - please DO NOT PAY AGAIN.

Payment-related requests will be expedited as much as possible, but additional visa application fee payments will not be refunded. For all payment methods other than debit/credit card, the visa application fee payment is not immediately valid. For additional information on visa application fee payments please see Visa Fees.

For all visa application fee payment issues, please Contact Us by sending an email to the following email address:

brazil_contactus+br+mrv+en@visaops.net

Note: Please provide a clear description of the issue and any evidence of payment to assure the efficient processing of your inquiry.


Document Delivery Issues

The processing time of the visa application and the printing of an approved U.S. visa vary in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.

The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. For additional information on the courier please see Visa Document Courier Services.

Please first check the status of the documents by signing into this website or calling the call center. If there are further concerns or issues with the return of your documents or if it has been more than 5 business days since your visa was issued and a shipping number is still not available, please Contact Us by sending an email to the following email address:

brazil_contactus+br+courier+en@visaops.net


Group Processing

Please visit Group Processing for Companies, Travel Agencies and Other Organizations to review the requirements for receiving “Group Processor” access.

If you have received “Group Processor” access and require assistance with website technical issues, MRV fee payments, or your login information (email and password) send an email to: Group_Processing_BRZ@visaops.net.


Other Issues

We cannot provide you any status updates regarding your application (NIV or IV) nor can we provide assistance on the DS-160 or DS-260 form.

Send an email to brazil_contactus+br+info+en@visaops.net, if you require assistance with:

  • general visa information or how to apply
  • technical issues with the website
  • your sign-in information (email and password) to enter the site to pay and schedule the appointment

Note: Please provide a clear description of the issue and screenshots to assure the efficient processing of your inquiry.

Please return to the home page of our website for all visa and appointment information.