Visa Document Courier Services


Courier services are included in the services that support the visa application process. The courier services may include sending and receiving documents to and from the U.S. Consular Section.

An automated email is sent as soon as the courier assigns a tracking number to any shipment associated with the visa application. Once a tracking number is assigned to a shipment, the status of the documents can be followed using this website, our interactive voice (IVR) solution, or the courier's web site.

After reading the information below, if you still have concerns or issues with the return of your documents, please follow the instructions for Document Delivery Issues on the Contact Us page of this website.

Courier-Return Service

All relevant visa documents will be returned using the selected service (i.e. pick up at point-of-service location or delivery address).

Note: Each application for a U.S. visa is unique. Information regarding how long the U.S. Consular Section adjudication process cannot be provided by this service. Once the U.S. Consular Section turns over the visa documents to the courier, it takes up to 3 business days for the documents to be ready for pick up or delivery.

Document Return Service using a Pick Up Location

Applicants are notified by email when visa documents are ready for pick-up at Canada Post Office. The courier will only release the parcel to an adult.

  1. Applicants retrieving their personal documents must present:
    • Proof of address
    • Proof of identity with any of the following forms of documentation:
    • Shipment tracking number (available on this site or in the email confirming shipment)
  2. Applicants may authorize a third party to retrieve their documents.
    • At the time of scheduling the appointment, the applicant must provide the name and address of the authorized person.
    • At the time of pick up, the authorized person must identify themselves with the documents listed in item #1 above.

Any passports not retrieved within 15 days will be returned to the originating Consular Section.

Home or Office Delivery Service within Canada

After booking their appointment on this website, applicants may purchase an optional service to have their documents delivered to an address within Canada.

  1. The Courier will attempt to deliver your package up to 1 time to the requested address. When delivering to a home address, the courier will only release the parcel to an adult who is willing to sign for the documents.
  2. When delivering to a business address, the courier will release the parcel to the personnel authorized to sign for packages.
  3. If the Courier is unable to make a successful delivery, a Delivery Notice Card will be left in the addressee’s mail receptacle indicating that the documents can be picked up at the closest designated Canada Post office. To recover your documents, please refer to the section above Document Return Service using a Pick Up Location.

Any passports not retrieved within 15 days will be returned to the originating Consular Section.


By purchasing this optional delivery service on this website you agree to the following terms and conditions:

  • This service does not provide for delivery outside of Canada.
  • Do not make any travel plans until you have received your visa and documents.
  • CSGS Canada Inc will not be liable for consequential, indirect, incidental, special, punitive or incidental damages incurred, including without limitation, loss of profits, loss of income, loss of use, or interruption of business, whether or not CSGC had knowledge such damages might be incurred.
  • CSGS Canada Inc and its partners reserve the right to independently review and verify any and all claims made by the Customer arising from missed delivery and/or service commitments.
  • All sales are final, no refunds. Unused Credits remain valid for a year from payment and cannot be transferred.

Courier-Send Service

There are several scenarios in the visa application process that may allow an applicant to provide documentation in support of the application without the need to appear in person at the Consular Section. Instructions on how to print a Courier-In Authorization Certificate will be provided when one of these scenarios occurs during appointment scheduling through this website. The Courier-In Authorization Certificate allows an applicant to send documents using the courier, free of charge, to the U.S. Consular Section.

Courier Locations